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How do I install an i-doit license?

Jens Dörnenburg
Updated

How do I install an i-doit license?

After purchase, you will receive a license token by email. This is needed to activate i-doit. There are two methods — depending on whether your i-doit server has internet access.

Online activation (with internet access)

  1. Open i-doit in the browser and log in
  2. A licensing popup appears — enter the license token from the email
  3. Click "Save & Check"
  4. i-doit contacts the license server and activates the license automatically

Firewall: If activation fails, check whether your server can reach crm-gateway.i-doit.com and lizenzen.i-doit.com.

Offline activation (without internet access)

If your i-doit server has no internet access:

  1. Log in to the customer portal (center.i-doit.com)
  2. Navigate to the "Advanced" tab
  3. Copy the offline license (entire text including ===== LICENSE BEGIN ===== and ===== LICENSE END =====)
  4. Open the Admin Center in i-doit (link below the login form or /admin/)
  5. Open the "Licenses" tab
  6. Enter the token and click "Save" (not "Save & Check")
  7. Click "Install new license"
  8. Paste the entire offline license text and confirm with "Add license"

After activation

  • Log out and log in again
  • In the Admin Center under Tenants, check that the license is assigned to the correct tenant
  • Automatic license distribution can also be configured there

Common issues

Problem Solution
Message "Du bist offline" / "You are offline" Online activation does not work — use offline activation (see above)
License not recognized Clear browser cache and i-doit cache (Administration > System Tools > Cache), then try again
Token invalid Check that the token was copied completely (no spaces, no line breaks)
"Given licenses could not be installed because string is malformed" For the offline license, copy the entire text including the ===== LICENSE BEGIN ===== and ===== LICENSE END ===== lines
License visible in Admin Center but not active In the Admin Center under Tenants, check if the license is assigned to the correct tenant
Server cannot reach license server Check firewall: crm-gateway.i-doit.com and lizenzen.i-doit.com must be reachable. For proxy: configure in Admin Center under System Settings > Proxy

Detailed documentation: Licensing in the Knowledge Base

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