INDITOR & INDART: Frequently asked questions

INDITOR (BSI IT-Grundschutz) and INDART (emergency management) are desktop applications of the CONTECHNET Suite.

INDITOR does not start

Common causes:

• ODBC driver: Native SQL Server ODBC driver (version 11) is recommended. ODBC Driver 17 can cause issues
• SQL Server service: Check if running (services.msc)
• Database connection: Verify connection parameters in application configuration

Measures cannot be created (INPRIVE)

Solution: Check if the logged-in user is configured as an approval authority. Without approval authorization, no measures can be created.

Risk assessments not visible in INFORWEB

INFORWEB does not display detailed risk assessment data by default. This is a limitation of the current version.

Email sending for measures

Solution: Check SMTP configuration in the application's system settings.

Performance issues

• Check VPN settings (split tunneling may help)
• Run incheckup.exe in the installation directory
• Check log files: C:\Program Files (x86)\CONTECHNET Suite\log

For complex issues, contact support at help@i-doit.com.