Flows Add-on: Setup and common issues

The Flows add-on automates recurring CMDB processes via trigger-action rules.

Setup (required)

Flows requires two CLI processes running regularly:

Via crontab (every minute)

* * * * * www-data /usr/bin/php /var/www/html/console.php flows:perform --user admin --password admin --tenantId 1
* * * * * www-data /usr/bin/php /var/www/html/console.php flows:time-trigger --user admin --password admin --tenantId 1

Without these processes, no flows will be executed.

Trigger types

Trigger	Description	License required?
Time-based	Execution at specific time, optionally recurring	No (Flows Lite)
Button	Manual trigger via action bar	Yes
Object Event	On CMDB status change	Yes
Category Event	On category edit	Yes

Object and Category events are not triggered by imports or API calls.

Common issues

Flows page is empty

Solution: Update i-doit and Flows to the current version.

Flows cannot be saved

Check permissions under Administration > Permissions > Flows. Ensure crontab/systemd processes are running.

Flows not triggered for template-created objects

Flows with Object or Category Event triggers are not fired when objects are created via templates. Only manual changes via the web interface trigger these.

Detailed documentation: Flows add-on in the Knowledge Base