i-doit Cloud: Frequently asked questions

i-doit Cloud is the hosted version of i-doit. The instance is operated and maintained by i-doit in German, ISO 27001-certified data centers. Provisioning is done under a custom subdomain (e.g. companyname.i-doit.cloud).

Technical specifications

Parameter	Value
Object capacity	Up to 50,000 objects
Storage	1 GB dedicated file storage
Tenants	One per instance (additional instances available separately)
Provisioning time	Approx. 15 minutes
Server location	Germany, ISO 27001, GDPR compliant
SSL	Included via `*.i-doit.cloud`

Differences from the on-premise version

Feature	On-Premise	Cloud
Hosting	Own server	Operated by i-doit
Updates	Self-managed	By i-doit (within 7 days of release)
Backup	Self-managed	Automatic (hourly, daily, weekly, monthly)
Admin Center	Full access	Not available
Add-on installation	Manual via ZIP or Subscription Center	Not possible (included in package)
Server access (SSH)	Yes	No
Console commands	Yes	No (only via support)
Custom PHP adjustments	Possible	Not possible
SSO (SAML, Azure AD)	Supported	Not yet available (planned)
Tenants	Multiple possible	One per instance
API access	Yes	Yes (firewall configuration required)

Add-ons in the Cloud

Add-ons cannot be installed independently in the Cloud. The available add-ons depend on the purchased package — the add-ons included in the contract are pre-installed on the Cloud instance.

A large portion of i-doit add-ons is compatible with the Cloud. For questions about available add-ons or package extensions, contact the sales team at sales@i-doit.com.

Automation with Flows Lite

Flows Lite is available in the Cloud — a limited version of the Flows add-on that works without a separate license. Flows Lite enables time-based execution of standard console commands.

Available features in Flows Lite

Feature	Flows Lite	Flows (full version)
Time-based triggers	Yes	Yes
Button triggers	No	Yes
Object/category events	No	Yes
Execute console commands	Yes	Yes
API calls	No	Yes
Send email	No	Yes
Create/update objects	No	Yes
Conditions (AND/OR)	No	Yes

Available console commands in Flows Lite

ldap-sync / ldap-syncdn — LDAP synchronization
import-jdisc / import-jdiscdiscovery — JDisc import
import-csv / import-xml — CSV/XML import
notifications-send — Send notifications
search-index — Update search index
report-export — Export reports
extend-contracts — Extend contract durations
sync-dynamic-groups — Synchronize dynamic groups

Flows Lite replaces the manual cronjob configuration that is done via the server console in on-premise installations.

Network and firewall

For connecting external systems (e.g. JDisc, LDAP), the Cloud instance IP addresses must be allowed in the firewall:

Inbound (allowlisting):

IPv4: 159.69.103.121, 78.46.236.49
IPv6: 2a01:4f8:c01f:289a::, 2a01:4f8:1c17:a07c::

Outbound (e.g. JDisc connection):

IPv4: 138.199.151.160
IPv6: 2a01:4f8:c013:9e16::1

OpenVPN connectivity is available in beta.

Backup and restoration

Backups are created automatically:

Interval	Frequency	Retention
Hourly	Every 3 hours	Last 8
Daily	Once per day	Last 7
Weekly	Once per week	Last 4
Monthly	Once per month	Last 12
Pre-update	Before every system update	Last 10

Restoration can be requested via help@i-doit.com.

Migration

Switching between on-premise and Cloud is possible in both directions. A complete data export is available at any time. For migration, contact support.

Support for Cloud customers

Availability	Monday–Friday, 10:00–16:00 CET/CEST
Contact	help@i-doit.com or help.i-doit.com
Services	License provisioning, add-on updates, server-side configuration, backup restoration, software upgrades

Detailed documentation: i-doit Cloud in the Knowledge Base | Flows add-on