CONTECHNET GRC Suite: Common issues and solutions

The CONTECHNET GRC Suite (version 4.x) is a desktop application for information security, BSI IT-Grundschutz, and risk management.

Installation and startup

SQL database error on startup

Solution:

1. Check if the SQL Server service is running (services.msc)
2. If the database is corrupted: run incheckup.exe in the installation directory
3. Check log files: C:\Program Files (x86)\CONTECHNET Suite\log

Installation on Windows Server 2025

Installation on Windows Server 2025 may fail if the database is not set up correctly. A remote session with support is recommended for initial setup on new server versions.

Reports and documents

Report is empty despite existing data

Possible causes:

• Assets are not assigned to the scope (Asset Management > Scopes)
• The approver or date is missing in the report settings
• Certain report types only show data from completed assessments

Print output takes very long / hangs

Solution:

1. Run incheckup.exe and check the log file
2. Log directory: C:\Program Files (x86)\CONTECHNET Suite\log
3. For VPN connections: check VPN settings (split tunneling may help)

Security incidents and measures

Measures cannot be created

Solution: Check whether a document has been uploaded — in some areas, a file attachment is required before a measure can be saved.

Notifications

Emails in the approval process are missing

Solution: Check the SMTP configuration in the Suite. Email settings are located in the application's system settings.

General diagnostics

For most problems, incheckup.exe is the first point of contact:

C:\Program Files (x86)\CONTECHNET Suite\incheckup.exe

This checks database connection, configuration, and system integrity. The generated log files are also helpful for support.

For complex issues, contact support at help@i-doit.com.